Customer Experience Specialist

Are you passionate about client service and providing proactive solutions?  
  
Are you entrepreneurial and thrive in a fast-paced, dynamic environment?  

The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Experience Specialist to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experiences and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. 

In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. 

Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.  

Reporting to the Head of Service, be prepared to have immediate impact in preparation for the busy 2025 summer season.  

About the Tortorella Group :

Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.  

The ideal candidate will independently:  

• Plan 3, 6, and 12 months ahead with customer service, retention, and revenue growth of your territory in mind. 

• Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. 

• Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. 

• Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. 

• Negotiate contracts while defending our industry-leading renewal rates. 

• Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. 

• Drive continuous improvement of the team by sharing your knowledge of sales and account management.  

• Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. 

• Report on key performance indicators (KPIs) that prove your effectiveness and impact. 

Other Qualifications:  

• Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. 

• Exceptional organizational and communication skills.  

• Bachelors or certificate, Preferred.

• Proficiency in Microsoft Office and Windows, ability to type 40+ wpm 

Schedule :

• Full Time  

• Monday through Friday/ Saturdays (In Season)

• Overtime available  

Benefits :

• Health Insurance  

• 401k and matching  

• Flexible spending account  

• Dental insurance  

• Vision insurance  

Perks : 

• Weekly paychecks  

• Employee referral program  

• Paid time off  

Apply today on our website at www.tortorella.com or by emailing [email protected].

Check out our other opportunities: https://www.tortorella.com/careers/ 

Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.

Tortorella is an Equal Opportunity Employer.

If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at recruiting@tortorella.com or by phone at 631-728-8000.