Tortorella Group
Scheduler/ Dispatcher for Pool Service
Service - Hampton Bays, NY - Full Time
Position Overview: Scheduler/ Dispatcher
We are seeking a highly organized and detail-oriented Scheduler/Dispatcher in the Hampton Bays area to join our high-end gunite pool service and maintenance company. The Scheduler will play a crucial role in coordinating the service and maintenance appointments for our prestigious clientele. The ideal candidate should possess excellent communication skills, be proficient in scheduling software, and have a deep understanding of pool maintenance procedures. This role requires the ability to manage schedules efficiently and ensure timely delivery of services.
Key Responsibilities:
- Schedule Optimization
- Develop, manage and allocate resources, equipment, and materials required for service, maintenance and repair visits. Work closely with Warehouse for efficient scheduling
- Continuously optimize schedules to minimize travel time and maximize technician productivity and bulk delivery routing
- Monitor cross divisional schedule to ensure no interruption of service or “wasted trips”
- Handle emergency service requests promptly and efficiently, reassigning technicians as needed.
- Coordinate with field technicians, field leads and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability.
- Documentation:
- Ensure all work orders are completed fully, review for follow-up visits. Work closely with Service Field Leads
- Create scheduling procedure utilizing all software platforms (IntelliShift, Poolbrain, BuilderTrend)
- Maintain accurate client profiles in designated platforms/systems, including client information, service details such as gate codes, autofill location etc, and technician assignments.
- Reporting
- Generate reports schedules, technician performance, and service/ repair completion rates across divisions.
- Generate weekly overtime reports with detailed summary report
Required Qualifications and Skills:
- High School Graduate or General Education Degree (GED).
- REQUIRED: 2-3 years’ related experience.
- Previous experience in the luxury pool industry.
- Hampton Bays, Long Island
Pay Rate: up to $24.00 per hour. In accordance with New York’s Pay Transparency Law,
we are committed to providing clear and accessible information about the compensation for this role. The
listed salary range reflects the base pay for this position. Actual compensation will be determined based
on relevant experience, education, and qualifications. Additional compensation may include bonuses or
equity, as applicable.
- Comprehensive health insurance (medical, dental, vision).
- 401(k)
- Unlimited Paid Time Off (PTO) and holidays or Accrual based.
- Professional development opportunities.
- Full company-wide closure during the week of Christmas (Varies year to year).
- Pay Rate: up to $24.00 per hour with opportunity of OT.
Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees. All qualified applicants will receive consideration for employment without
regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other
characteristic protected by law.
Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.
Tortorella is an Equal Opportunity Employer.
If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at recruiting@tortorella.com or by phone at 631-728-8000.
